ID | 2020-16282 |
Company | TDS Telecom |
The FST-Network Specialist has overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects. This position participates on project teams and may lead projects. This position has a familiarity with a variety of the telecommunications concepts, practices, and procedures. This position also installs, maintains, and repairs telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems); installs, maintains, repairs switching equipment including carrier, DSAs, remotes & related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and/or high speed networks.
The FST-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
The FST-Network Specialist may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.
**This is a part-time opening, working between 24-40 hours per week as workload requires. This position will also be a part of standard on-call rotations.**
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Maintains back-ups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions.
Provides advanced troubleshooting support techniques and corrections. Responds to "trouble" dispatches.
Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
Performs project management for the installation of systems and performs related functions as requested by supervisor.
Required Qualifications
**This is a part-time opening, working between 24-40 hours per week as workload requires. This position will also be a part of standard on-call rotations.**
Other Qualifications
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture,click here!