The Campus Academic Advisor I is responsible for providing exceptional service to students in line with SNHU’s Core Values, focusing on the following key areas: student success, student persistence, and the student experience.

Primary Duties and Responsibilities: 

• Review established reports daily and outreach to effectively support student success, persistence, and satisfaction.

• Utilize the Student Engagement Guide as a resource to proactively outreach students to remove anticipated barriers.

• Support new students using the new student orientation process.

• Understand student’s goals and tailor approach to meet student’s needs.

• Meet all established service level agreements.

• Resolve student concerns in one interaction or take ownership of resolution, assuring prompt follow-up.

• Deliver and maintain an accurate course plan to each student, ensuring students with acknowledged course plans are registered for all future terms.

• Actively listen and seek to understand by demonstrating care and curiosity in all interactions.

• Deliver open, honest, direct and respectful communication.

• Maintain a positive attitude and professionally deal with a changing environment.

• Advocate relentlessly for the “right thing” to do on behalf of our students.

• Remain engaged and informed to ensure delivery of accurate information.

• Assist with commencement ceremonies and reception events.

• Provide mentorship to new advisors.

• Provide assistance on special projects as needed.

• Other duties and responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.
   

Minimum Qualifications:

• Years of relevant or specific experience: One to two years’ experience working in professional setting (customer service, sales, admissions, advising, higher education).

• Academic Degree(s) and/ areas of study: Bachelor’s degree

• Equivalent of experience in lieu of degree acceptable:  ?      Yes     ?   No          

• Professional Certification(s): N/A

• Ability to build relationships and develop a rapport with students.

• Ability to receive and apply feedback.

• Strong written and oral communication skills. Able to effectively communicate with students and staff in a clear and concise manner.

Preferred Qualifications:

• One to two years of experience in higher education.

• Prior customer service experience.