Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

This role will be responsible for assisting with and supervising all aspects of Human Resources, to include recruitment, benefits, training, associate relations, safety & worker's compensation as well as liability prevention and legal compliance.

* Supervise and train hourly and management Human Resources team members.
* Partner with the Director of HR in all areas of Omni policy, culture and leadership.
* Implement training and development programs. Recommend new programs based on need.
* Conduct investigations and assist the Director of HR and senior leadership in making employment status decisions.
* Assist the Director of HR in the creation of responses to employment litigation from Federal and State offices.
* Fulfill all the responsibilities of the Director of HR in their absence, communicating effectively with property leadership as necessary
* Provide guidance and advice to department heads and leaders at all levels of the hotel on employee relations issues. Ensure our leadership team upholds Omni culture and complies with the law.
* Assist the Director of HR in developing and maintaining an active "Succession Plan" for all departments of the hotel.
* Ensures all Omni Benefits programs are implemented according to standards.
* Ensure on-boarding of new associates is implemented according to Omni standards.
* Ensure employee terminations are implemented according to Omni standards.
* Maintain legal compliance at all times. Ensure that team is up-to-date with evolving legislation and compliance.
* Maintain all Associate Service Center Standard Operating Procedures.
* Ensure the Associate Services complies with Internal Audit requirements.
* Ensure the department meets the standards of the HR Assessment.
* Implement the Hotel's associate feedback programs. Implement the Associate Engagement survey and assist the hotel in creating substantial action plans that move the Hotel forward.
* Ensure all Omni Training Programs are implemented successfully.
* Ensure the hotel complies with all training required by law (ex: TIPS, Food Handler, Sexual Harassment) etc.
* Ensure the associate files are maintained in a neat and organized manner.
* Plan and execute exciting, fun and interesting associate events at least quarterly.
* Implement Omni's recognition programs. Ensure the Omni Service Champion culture is celebrated.
* Implement the Hotel's wage and salary adjustment programs ensuring accurate market data to drive compensation programs.
* Implement the performance appraisal and salary increase programs according to Omni standards. Establish aggressive and effective recruiting and employment function to include job fairs in and around the community, colleges, universities, etc. Utilize monthly forecasting tool to ensure all departmental manpower needs are met.
* Consistently works to define Omni culture and Six Pillar philosophy on the property. Reflects and adapts to varying situations based on adherence to Omni culture and Standard Operating Procedures.
* Develop a consistent and lively associate communications network within the hotel, via bulletin boards (electronic or otherwise), department communication boards, posters and flyers.
* Responsible for clear and accurate documentation of all associate issues, on a timely basis following counseling and disciplinary procedures. Ensure legal liability of the company is protected at all times.
* Monitor departmental expense in compliance with check-book accounting process. Work closely to ensure associate relations and recruitment/advertising expenses are in line with monthly budget.
* Participate in yearly budgeting process, forecasting expenditures for associate relations with the Director of HR.
* Fulfill reasonable requests of management as directed by Director of HR, GM or Managing Director.
* Conduct exit interviews for all terminating associates and ensure final clearance and pay check distribution.

Requirements:

* Must have at least 3 years of experience in Human Resources.
* Minimum of 2 years experience in a Human Resources leadership role.
* Must have significant employee relations experience at a decision-making level, including experience conducting investigations, managing the coaching and counseling and handling grievances.
* Must have a well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance and compliance.
* Bachelor's Degree required.
* Must have outstanding verbal and written communication skills, ability to coach, counsel, advise, mentor and motivate associates and managers at all levels.

Preferred:

* Hotel/Resort experience strongly preferred.
* SPHR Certification or AHLA CHRE Certification preferred.
* Experience conducting and implementing training and development programs.
* Large hotel / resort experience preferred.
* Operations management experience preferred.