Do you enjoy solving business challenges through innovative technology? Do you enjoy working on cutting-edge, massively scalable services technology in a fast-paced team environment? Do you love working on industry-defining projects that move the needle?

At Merchants Fleet, we're committed to hiring top talent who are driven to make an impact. Our Systems Support Analysts play a crucial role in our success by using cutting-edge technology to tackle complex problems and drive meaningful change. With a focus on collaboration and innovation, we're building industry-leading solutions that redefine fleet management.

The Systems Support Analyst provides analysis to support the documentation, development, and maintenance of applications and websites for Merchants. This individual will work with business analysts, subject matter experts, and Agile development teams to document business rules/requirements, maintain/enhance existing systems, brainstorm fixes and solutions, create features and user stories, and support the development team in implementation.

This individual will leverage a deep understanding of the Agile/Waterfall hybrid framework and software development lifecycle, in collaboration with the product team and Application Architects, to break down features into clear and accurate user stories and supporting artifacts.

Key Responsibilities:

• Collaborate with stakeholders to translate product enhancements and issues into actionable user stories.
• Conduct in-depth analysis and troubleshooting of software challenges, identifying root causes and brainstorming solutions.
• Manage ticket triaging, defect management, and user acceptance testing.
• Facilitate meetings to gather requirements, prioritize tasks, and conduct product trainings.
• Document existing processes and design future state processes, identifying areas for improvement.

Skills:

• Strong communication and interpersonal skills, with the ability to build effective relationships across teams.
• Proficiency in data analysis tools such as SQL, Excel, and Power BI.
• Detail-oriented with excellent analytical skills.
• Experience with Agile methodologies and software development lifecycle.
• Ability to work independently and as part of a team in a fast-paced environment.

Technical Skills:

• MS Office
• Experience using Miro collaboration tool a plus
• 1 year of Working Knowledge in Azure DevOps, Jira or used equivalent tool
• UI Prototyping or Mockup tools (Balsamiq, Axure, Visio, Adobe, etc.)
• 1 year of interpreting data using SQL queries

Experience:

• Strong communication and interpersonal skills, with the ability to build effective relationships across teams.
• Proficiency in data analysis tools such as SQL, Excel, and Power BI.
• Detail-oriented with excellent analytical skills.
• Experience with Agile methodologies and software development lifecycle.
• Ability to work independently and as part of a team in a fast-paced environment.

Education:

• Computer Science, Information Technology, Business or related field

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You're tired of being told "no" when you think of ways to improve, innovate, and do things better.

There's a place for people like you. Welcome to Merchants Fleet.

We've been around for more than 60 years, but we're the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That's a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that's encouraging and collaborative

We know employees won't stay if they're not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we've just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Connect With Me on LinkedIn to Learn More -

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

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