Shift Supervisor - Job at Dartmouth College in Hanover, NH

Shift Supervisor

Hanover, NH

Posted 13 days ago

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Job Description

Position Information

Posting date	04/19/2024
Closing date
Open Until Filled	Yes
Position Number	0735500
Position Title	Shift Supervisor
Department this Position Reports to	Safety & Security Administration
Hiring Range Minimum	$27.08/hr.
Hiring Range Maximum	$33.84/hr.
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	To be determined.
Location of Position	Hanover, NH 03755 5 Rope Ferry Rd Third Floor
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	To Serve as a Shift Supervisor, providing shift coverage and mangement of shift operations to include safety patrol, dispatching and night security for the College.
Description
Required Qualifications - Education and Yrs Exp	High School or equivalency
Required Qualifications - Skills, Knowledge and Abilities	Four plus years of relevant safety or law enforcement experience. Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy. Excellent interpersonal and communication skills to deal effectively with a wide range of constituents. Strong organizational skills. Knowledge of computer software applications and electronic/radio operations. Knowledge of regulations and policies related to safety and security.
Preferred Qualifications	Supervisory experience preferred.
Department Contact for Recruitment Inquiries	Jacqueline Carter
Department Contact Phone Number	603-646-3797
Department Contact for Cover Letter and Title	Keiselim A. Montas
Department Contact's Phone Number	603-646-4000
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Yes
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Additional Instructions
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Key Accountabilities

Description	Staff Development Supervises officers, dispatchers, night security and students during their assigned shifts. Trains new employees in all departmental procedures, policies, practices and routines. Monitors and evaluates work performances of all employees while working to insure that productivity and performance of the department is maintained at all times Identifies personnel performance issues both positive and negative and counsels or provides written documentation to upper management for further action if necessary. Communicates management policies and instructions to employees and relays employee concerns back to management.
Percentage Of Time	25

Description

Staff Development

Supervises officers, dispatchers, night security and students during their assigned shifts.
Trains new employees in all departmental procedures, policies, practices and routines.
Monitors and evaluates work performances of all employees while working to insure that productivity and performance of the department is maintained at all times
Identifies personnel performance issues both positive and negative and counsels or provides written documentation to upper management for further action if necessary.
Communicates management policies and instructions to employees and relays employee concerns back to management.

Percentage Of Time

Description	Special Assignments Supervisors will be assigned other special assignments or responsibilities consistent with the mission of the department or may rotate these assignments as departmental needs change and evolve. Examples of these assignments include but are not limited to the following: Scheduling of personnel, maintaining statistics, facilitating a crime prevention program, coordinating personnel training, maintaining personnel benefits reports, maintaining departmental statistics and federal crime logs, supervising student program, processing departmental billing processes, maintaining the electronic access control and intrusion detection systems, maintain dispatch center manuals and processes, coordinate departmental response and procedural manual.
Percentage Of Time	25

Description

Special Assignments

Supervisors will be assigned other special assignments or responsibilities consistent with the mission of the department or may rotate these assignments as departmental needs change and evolve.
Examples of these assignments include but are not limited to the following: Scheduling of personnel, maintaining statistics, facilitating a crime prevention program, coordinating personnel training, maintaining personnel benefits reports, maintaining departmental statistics and federal crime logs, supervising student program, processing departmental billing processes, maintaining the electronic access control and intrusion detection systems, maintain dispatch center manuals and processes, coordinate departmental response and procedural manual.

Percentage Of Time

Description	Shift Operations Oversees and ensures smooth operation of the shift and enforces and provides guidance and advice to staff on all safety and security procedures and policies. Ensures that patrol coverage of the campus is maintained by Safety and Security personnel on duty at that time, assigning personnel to specific duties, patrol sectors and assignments and calling in personnel when necessary to provide patrol coverage. Actively works with all employees and maintains communication and regular contact with all personnel in the performance of their jobs. Spends significant time in the field supervising, leading by example, and assisting/ participating with staff in handling all aspects of foot patrol, vehicle patrol, details, physical security checks and other assignments. Conducts regular shift meetings, ensuring that personnel are briefed and informed about events affecting their duties and shifts. Ensures that all reports, documentation and logs are completed in a timely and accurate manner. Ensures that all electronic and video equipment is working properly and forwarding any problem areas to appropriate personnel for attention. Keeps the Director informed of any personnel or operations concerns or issues. Works details as assigned or as granted. Sets customer service tone for the department to include addressing the needs of a diverse community. Provides leadership and direction to all DOSS personnel during emergencies.
Percentage Of Time	25

Description

Shift Operations

Oversees and ensures smooth operation of the shift and enforces and provides guidance and advice to staff on all safety and security procedures and policies.
Ensures that patrol coverage of the campus is maintained by Safety and Security personnel on duty at that time, assigning personnel to specific duties, patrol sectors and assignments and calling in personnel when necessary to provide patrol coverage.
Actively works with all employees and maintains communication and regular contact with all personnel in the performance of their jobs.
Spends significant time in the field supervising, leading by example, and assisting/ participating with staff in handling all aspects of foot patrol, vehicle patrol, details, physical security checks and other assignments.
Conducts regular shift meetings, ensuring that personnel are briefed and informed about events affecting their duties and shifts.
Ensures that all reports, documentation and logs are completed in a timely and accurate manner.
Ensures that all electronic and video equipment is working properly and forwarding any problem areas to appropriate personnel for attention.
Keeps the Director informed of any personnel or operations concerns or issues.
Works details as assigned or as granted.
Sets customer service tone for the department to include addressing the needs of a diverse community.
Provides leadership and direction to all DOSS personnel during emergencies.

Percentage Of Time

Description	Program Support Maintains a current knowledge of departmental policies and protocols and assures that they are followed regarding any Safety and Security incidents or activities on campus. Conducts investigations into incidences and if necessary calls investigators to conduct further investigations in major incidents. Oversees special events and assignments, details and other activities occurring during their shift unless supervised by another manager of the department. Reviews reports and logs generated from their shift and ensures that they are accurate and complete prior the end of their shift. Notifies or directs notification to the Director of any significant problems or significant information that occurs. Provides a weekend briefing to the Director or his designee each weekend day if necessary. Makes recommendations to the Director for security and safety improvements on campus. Maintains a current knowledge of specific college personnel as designated by the director in particular those whose duties and responsibilities are interrelated to the department. Ensures that departmental standards, procedures, and policies are consistent and clear by communicating regularly with other departmental supervisors. Attends and hosts manager meetings.
Percentage Of Time	25

Description

Program Support

Maintains a current knowledge of departmental policies and protocols and assures that they are followed regarding any Safety and Security incidents or activities on campus.
Conducts investigations into incidences and if necessary calls investigators to conduct further investigations in major incidents.
Oversees special events and assignments, details and other activities occurring during their shift unless supervised by another manager of the department.
Reviews reports and logs generated from their shift and ensures that they are accurate and complete prior the end of their shift.
Notifies or directs notification to the Director of any significant problems or significant information that occurs.
Provides a weekend briefing to the Director or his designee each weekend day if necessary.
Makes recommendations to the Director for security and safety improvements on campus.
Maintains a current knowledge of specific college personnel as designated by the director in particular those whose duties and responsibilities are interrelated to the department.
Ensures that departmental standards, procedures, and policies are consistent and clear by communicating regularly with other departmental supervisors.
Attends and hosts manager meetings.

Percentage Of Time

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

Job Summary

Company

Dartmouth College

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

High School or Equivalent

Required Experience

4+ years