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Business Support, Facilities Support
Tallahassee, FL
Job Description
Support the Facility Manager in the delivery of services to operate and maintain the property, including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.
Essential Functions
Must have a working knowledge of the Corrigo Platform. **Required**
Work with the Facilities Manager to oversee the delivery of maintenance and repair services in the Corrigo platform.
Maintain client satisfaction with the delivery of Facility Management services and support programs to increase customer satisfaction
Interface with occupants of selected properties remotely in the NE region.
24/7 emergency call support is required
Follow established escalation procedures and incident reporting procedures
Support work order management for vendors as necessary.
Meet or exceed site Key Performance Indicators (KPIs); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Assist in developing and implementing the annual management plan; accomplish key performance indicators as identified by the Facilities Manager.
Schedule and manage repairs and maintenance, minor works, and other work orders, tracking remotely to completion.
Maximize utilization of suppliers, preferred vendors/contractors, and the level of spending with Minority/Women-owned Business Enterprises (M/WBE).
Oversee Snow and landscaping contracts and work orders for the account.
Must be able to work in high-pressure situations.
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services to perform day-to-day operations through 3rd party suppliers. This could include writing a contract scope of work, obtaining necessary vendor set-up forms, and reviewing certificates of insurance for compliance.
Support the IFM team in collaborating with the account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at the property level.
Excellent customer, computer, managerial, verbal, and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency
Client Relationship Management
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Sound like you? To apply, you need to have:
Prior experience in facilities, property management, hospitality, or related fields is preferred.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
Proficiency in a range of information technology tools and platforms.
Excellent communication, organization, and problem-solving skills.
Ability to work independently with little supervision and effectively deal with stressful situations.
Self-motivated, confident, energetic, and flexible.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statementwhich describes your rights and disclosures about your personal information. If you are viewing this on a mobile device, you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Families for Job Profiles
Engineering/Maintenance/Building Services
Worker Sub-Type
Regular
Time Type
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Essential Functions
Must have a working knowledge of the Corrigo Platform. **Required**
Work with the Facilities Manager to oversee the delivery of maintenance and repair services in the Corrigo platform.
Maintain client satisfaction with the delivery of Facility Management services and support programs to increase customer satisfaction
Interface with occupants of selected properties remotely in the NE region.
24/7 emergency call support is required
Follow established escalation procedures and incident reporting procedures
Support work order management for vendors as necessary.
Meet or exceed site Key Performance Indicators (KPIs); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Assist in developing and implementing the annual management plan; accomplish key performance indicators as identified by the Facilities Manager.
Schedule and manage repairs and maintenance, minor works, and other work orders, tracking remotely to completion.
Maximize utilization of suppliers, preferred vendors/contractors, and the level of spending with Minority/Women-owned Business Enterprises (M/WBE).
Oversee Snow and landscaping contracts and work orders for the account.
Must be able to work in high-pressure situations.
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services to perform day-to-day operations through 3rd party suppliers. This could include writing a contract scope of work, obtaining necessary vendor set-up forms, and reviewing certificates of insurance for compliance.
Support the IFM team in collaborating with the account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at the property level.
Excellent customer, computer, managerial, verbal, and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency
Client Relationship Management
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Sound like you? To apply, you need to have:
Prior experience in facilities, property management, hospitality, or related fields is preferred.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
Proficiency in a range of information technology tools and platforms.
Excellent communication, organization, and problem-solving skills.
Ability to work independently with little supervision and effectively deal with stressful situations.
Self-motivated, confident, energetic, and flexible.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statementwhich describes your rights and disclosures about your personal information. If you are viewing this on a mobile device, you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Families for Job Profiles
Engineering/Maintenance/Building Services
Worker Sub-Type
Regular
Time Type
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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