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IFM Operations Manager
Boston, MA
Job Description
Skills and experience for this job:
Experience in managing projects, ideally in real estate, facilities, and operations where the deliverables impact customers, operational teams and processes.
Ability to work on multiple projects and initiatives at the same time.
Tenacious drive to deliver results and achieve expected outcomes in an ambiguous environment.
Comfortable with working across multiple geographies virtually, and onsite, in a highly dynamic multi-delivery line organization.
Strong analytical capabilities, combining ability to dive deep into data and anecdotal feedback, analyze status quo and synthesize findings.
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
Great communication skills are a must, combined with ability to moderate large forums, facilitate dialog with stakeholders and clearly present outcomes.
What this job involves:
In partnership with the Regional Facilities Manager, Senior Facilities Managers, Program Managers, and the client drive operational excellence in the Integrated Facilities Management (IFM) program by organizing information, reports, communications, trainings, and other resources as needed.
In collaboration with the JLL Regional Facilities Manager and other leaders, support tracking of all JLL deliverables across all levels of the regional IFM program.
Communicate via multiple channels with Senior Facility Managers, Program Managers, the client and other leaders to build and sustain strong partnerships to operate in a matrix driven environment.
Manage the intake and organization of area level projects and initiatives for review with Regional Facilities Manager and other leaders.
Lead, attend, coordinate, organize content and presentations for team meetings at various frequencies including monthly and quarterly.
Draft and deliver regional team communications.
Use account tools such as Corrigo, Smartsheet, Quip, and Microsoft Office dashboards for supporting operational deliverables, KPIs, and other projects.
Provide feedback as requested as the subject matter expert for regional operational documentation systems.
Support work across the region to solve customer requests and challenges.
Lead and work on special projects either self-directed or in collaboration with the broader regional IFM team or the client team.
Comply with all company and regional policies for both JLL and the client.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Experience in managing projects, ideally in real estate, facilities, and operations where the deliverables impact customers, operational teams and processes.
Ability to work on multiple projects and initiatives at the same time.
Tenacious drive to deliver results and achieve expected outcomes in an ambiguous environment.
Comfortable with working across multiple geographies virtually, and onsite, in a highly dynamic multi-delivery line organization.
Strong analytical capabilities, combining ability to dive deep into data and anecdotal feedback, analyze status quo and synthesize findings.
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
Great communication skills are a must, combined with ability to moderate large forums, facilitate dialog with stakeholders and clearly present outcomes.
What this job involves:
In partnership with the Regional Facilities Manager, Senior Facilities Managers, Program Managers, and the client drive operational excellence in the Integrated Facilities Management (IFM) program by organizing information, reports, communications, trainings, and other resources as needed.
In collaboration with the JLL Regional Facilities Manager and other leaders, support tracking of all JLL deliverables across all levels of the regional IFM program.
Communicate via multiple channels with Senior Facility Managers, Program Managers, the client and other leaders to build and sustain strong partnerships to operate in a matrix driven environment.
Manage the intake and organization of area level projects and initiatives for review with Regional Facilities Manager and other leaders.
Lead, attend, coordinate, organize content and presentations for team meetings at various frequencies including monthly and quarterly.
Draft and deliver regional team communications.
Use account tools such as Corrigo, Smartsheet, Quip, and Microsoft Office dashboards for supporting operational deliverables, KPIs, and other projects.
Provide feedback as requested as the subject matter expert for regional operational documentation systems.
Support work across the region to solve customer requests and challenges.
Lead and work on special projects either self-directed or in collaboration with the broader regional IFM team or the client team.
Comply with all company and regional policies for both JLL and the client.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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